Privacy policy

ORCAII ("we", "us", or "our") provides AI-powered conversational agents for business websites. We respect your privacy and are committed to protecting personal data processed through our AI agents. This Privacy Policy explains how we collect, use, store, and handle data when you interact with our AI agents on our clients' websites or use our services directly.


Information We Collect


1.1. Conversation Data: When you interact with our AI agents, we collect:

  • Chat transcripts and messages
  • Appointment scheduling details
  • Customer service inquiries
  • Sales-related information
  • Time and duration of interactions


1.2. Personal Data: During conversations with our AI agents, we may collect:

  • Names and contact information
  • Preferences and requirements
  • Meeting and appointment preferences
  • Other information voluntarily provided during interactions


1.3. Technical Data: We collect:

  • IP addresses
  • Browser information
  • Session duration
  • Interaction patterns
  • Performance metrics of our AI agents


How We Use Your Information


2.1. Primary Uses:

  • To power our AI agents' conversations
  • To schedule and manage appointments
  • To provide customer support
  • To improve our AI agents' responses
  • To generate insights for our clients


2.2. Service Improvement:

  • Training and refining our AI models
  • Enhancing conversation quality
  • Optimizing response accuracy
  • Improving user experience


Data Security and Processing


3.1 We employ enterprise-grade security measures to protect all data processed by our AI     agents. Our security measures include:


  • End-to-end encryption for all conversations
  • Secure data centers
  • Regular security audits
  • Access controls and authentication
  • 24/7 security monitoring


Client Data Handling


4.1. We process data on behalf of our clients as a data processor

4.2. Each client's data is segregated and secured

4.3. We follow specified retention periods as agreed with clients

4.4. Data is processed according to client instructions and applicable laws


AI Agent Transparency


5.1. Our AI agents identify themselves as AI during interactions

5.2. Clear disclosure of data collection during conversations

5.3. Option to request human intervention when needed

5.4. Transparent handling of user requests and queries


Data Subject Rights


6.1. You can request:

  • Access to your conversation history
  • Deletion of your personal data
  • Correction of inaccurate information
  • Export of your interaction data
  • Limitation of processing


6.2. To exercise these rights, contact either:

  • The website owner where you interacted with our AI agent
  • ORCAII directly at support@orcaii.com


Jurisdictional Compliance


We comply with global data protection regulations including:

  • GDPR (European Union)
  • CCPA (California)
  • Other applicable regional requirements


Updates to Privacy Policy

We regularly review and update this policy to reflect changes in our services and regulatory requirements. Major changes will be notified to our clients and their users.


Contact Information

For privacy-related inquiries:

Email: support@orcaii.com


Address: 12112 Almeda Rd

                #A5, Houston, TX 77045


Data Protection Officer: support@orcaii.com